āĻāĻ‡ āĻŽাāĻ¸েāĻ° āĻšাāĻ•āĻ°ি āĻ—ুāĻ˛ো

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Wednesday, October 23, 2024

āĻĒ্āĻ°āĻœ্āĻžাāĻĒāĻ¨ āĻĻেāĻ–ুāĻ¨ - āĻ›াāĻ¤্āĻ°āĻ˛ীāĻ— āĻ¨িāĻˇিāĻĻ্āĻ§েāĻ° āĻ¸āĻ°āĻ•াāĻ°ি āĻĒ্āĻ°āĻœ্āĻžাāĻĒāĻ¨





 

āĻ›াāĻ¤্āĻ°āĻ˛ীāĻ—āĻ•ে āĻ•িāĻ­াāĻŦে āĻ¨িāĻˇিāĻĻ্āĻ§ āĻ•āĻ°া āĻšāĻŦে āĻœেāĻ¨ে āĻ¨িāĻ¨




āĻšাāĻ¸āĻ¨াāĻ¤ āĻ¤াāĻ° āĻŦāĻ•্āĻ¤āĻŦ্āĻ¯ে āĻ¯েāĻŸা āĻŦāĻ˛েāĻ›ে āĻ¸েāĻŸা āĻšāĻš্āĻ›ে, āĻ¤াāĻ°া āĻ¸āĻ°āĻ•াāĻ°āĻ•ে ā§¨ āĻĻিāĻ¨ āĻŸাāĻ‡āĻŽ āĻĻিā§ŸেāĻ›িāĻ˛। āĻāĻŦং āĻ†āĻœ āĻ…āĻ˛āĻ°েāĻĄি ā§§āĻŽ āĻĻিāĻ¨ āĻšāĻ˛ে āĻ—িā§ŸেāĻ›ে। āĻ•াāĻ˛āĻ•েāĻ‡ āĻ˛াāĻ¸্āĻŸ āĻĻিāĻ¨। āĻĢāĻ˛ে āĻ•াāĻ˛āĻ•েāĻ° āĻŽāĻ§্āĻ¯েāĻ‡ āĻ›াāĻ¤্āĻ°āĻ˛ীāĻ—āĻ•ে āĻ¨িāĻˇিāĻĻ্āĻ§ āĻ•āĻ°াāĻ° āĻ¸āĻ•āĻ˛ āĻĒ্āĻ°াāĻĨāĻŽিāĻ• āĻĒ্āĻ°āĻœ্āĻžাāĻĒāĻ¨ āĻ¸āĻ°āĻ•াāĻ° āĻĒ্āĻ°āĻ•াāĻļ āĻ•āĻ°āĻŦে āĻŦāĻ˛ে āĻ¤াāĻ°া āĻ¨িāĻļ্āĻšিāĻ¤āĻ­াāĻŦে āĻ…āĻĒেāĻ•্āĻˇা āĻ•āĻ°āĻŦে। āĻ¯āĻĻি āĻāĻ° āĻŦাāĻ¤্āĻ¯ā§Ÿ āĻšā§Ÿ āĻ¤াāĻšāĻ˛ে āĻ¤াāĻ° āĻĒāĻ°āĻŦāĻ°্āĻ¤ি āĻāĻ•āĻļāĻ¨ে āĻ¯াāĻŦে।

Friday, October 18, 2024

āĻ‰āĻ¤্āĻ¤āĻ°া āĻ†āĻŦাāĻ¸িāĻ• āĻ¸্āĻ•ুāĻ˛ে āĻ¸āĻšāĻ•াāĻ°ি āĻļিāĻ•্āĻˇāĻ• āĻ¨িāĻš্āĻ›ে - Assistant School Teacher Wanted in Residential School Uttara - āĻ‰āĻ¤্āĻ¤āĻ°া āĻ•্āĻ¯াāĻĄেāĻŸ āĻāĻ•াāĻĄেāĻŽি āĻ¸āĻšāĻ•াāĻ°ী āĻļিāĻ•্āĻˇāĻ• (āĻ†āĻŦাāĻ¸িāĻ•)

 Requirements

Education

āĻ¸্āĻŦীāĻ•ৃāĻ¤ āĻŦিāĻļ্āĻŦāĻŦিāĻĻ্āĻ¯াāĻ˛ā§Ÿ āĻšāĻ¤ে āĻ¸ংāĻļ্āĻ˛িāĻˇ্āĻŸ āĻŦিāĻˇā§Ÿে āĻ¨ূāĻ¨্āĻ¯āĻ¤āĻŽ āĻ¸্āĻ¨াāĻ¤āĻ• (āĻ¸āĻŽ্āĻŽাāĻ¨) āĻ¸āĻ•āĻ˛ āĻĒāĻ°ীāĻ•্āĻˇাā§Ÿ āĻ•āĻŽāĻĒāĻ•্āĻˇে ā§¨ā§Ÿ āĻļ্āĻ°েāĻŖী/āĻŦিāĻ­াāĻ— āĻ…āĻĨāĻŦা āĻ¸āĻŽāĻŽাāĻ¨েāĻ° āĻœিāĻĒিāĻ āĻĨাāĻ•āĻ¤ে āĻšāĻŦে।


Additional Requirements

āĻĒ্āĻ°াāĻ°্āĻĨীāĻ•ে āĻ‡ংāĻ°েāĻœি āĻŽাāĻ§্āĻ¯āĻŽে āĻĒাāĻ āĻĻাāĻ¨েāĻ° āĻ…āĻ­িāĻœ্āĻžāĻ¤া āĻĨাāĻ•āĻ˛ে āĻ…āĻ—্āĻ°াāĻ§িāĻ•াāĻ° āĻĻেā§Ÿা āĻšāĻŦে।


Responsibilities & Context

āĻ¸āĻšāĻ•াāĻ°ী āĻļিāĻ•্āĻˇāĻ• (āĻ†āĻŦাāĻ¸িāĻ•) - āĻĒāĻĻāĻ¸ংāĻ–্āĻ¯া ā§ĒāĻŸি : āĻ‡ংāĻ°েāĻœি ā§¨āĻŸি, āĻ—āĻŖিāĻ¤ ā§¨āĻŸি


Workplace

Work at office


Employment Status

Full Time


Gender

Only Female


Job Location

Dhaka (Uttara)


Company Information

āĻ‰āĻ¤্āĻ¤āĻ°া āĻ•্āĻ¯াāĻĄেāĻŸ āĻāĻ•াāĻĄেāĻŽি




āĻĒ্āĻ°াāĻĨāĻŽিāĻ•েāĻ° āĻļিāĻ•্āĻˇāĻ•āĻĻেāĻ° ā§§ā§ĻāĻŽ āĻ¨ā§Ÿ āĻŦāĻŦং ā§¯āĻŽ āĻ—্āĻ°েāĻĄ āĻĻেā§ŸাāĻ° āĻšিāĻ¨্āĻ¤াāĻ­াāĻŦāĻ¨া āĻšāĻ˛āĻ›ে

āĻ¯েāĻšেāĻ¤ু āĻĒ্āĻ°াāĻĨāĻŽিāĻ•েāĻ° āĻļিāĻ•্āĻˇāĻ• āĻ¸āĻŦাāĻ‡ āĻ…āĻ¨াāĻ°্āĻ¸ āĻĒাāĻ¸ āĻ¸েāĻšেāĻ¤ু āĻ¤াāĻĻেāĻ° āĻœāĻ¨্āĻ¯ ā§¯āĻŽ āĻ—্āĻ°েāĻĄেāĻ° āĻŦেāĻ¤āĻ¨ āĻĒাāĻ“ā§Ÿা āĻĒ্āĻ°āĻ¯োāĻœ্āĻ¯। āĻ•িāĻ¨্āĻ¤ু āĻŦৈāĻˇāĻŽ্āĻ¯ āĻ†āĻŽাāĻĻেāĻ° āĻĻেāĻļেāĻ° āĻāĻŽāĻ¨ āĻāĻ• āĻĒāĻ°্āĻ¯াā§Ÿে āĻĒৌāĻ›েāĻ›িāĻ˛ āĻ¯ে, āĻ¸āĻ•āĻ˛ āĻ•্āĻˇেāĻ¤্āĻ°েāĻ‡ āĻŽাāĻ¨ুāĻˇ āĻ¨িāĻ°্āĻ¯াāĻ¤āĻ¨েāĻ° āĻļিāĻ•াāĻ° āĻšā§ŸেāĻ›ে। āĻāĻ•াāĻ°āĻ¨েāĻ‡ āĻĒ্āĻ°াāĻĨāĻŽিāĻ•েāĻ° āĻļিāĻ•্āĻˇāĻ•āĻ—āĻŖ āĻ…āĻ¨েāĻ• āĻĻিāĻ¨ āĻĨেāĻ•েāĻ‡ ā§§ā§Ļ āĻ—্āĻ°েāĻĄ āĻĒাāĻŦাāĻ° āĻœāĻ¨্āĻ¯ āĻœোā§œ āĻĻাāĻŦি āĻœাāĻ¨িā§Ÿে āĻ¯াāĻš্āĻ›ে।

āĻ¤āĻŦে, āĻŦিāĻļ্āĻ˛েāĻˇāĻ•āĻ°া āĻŽāĻ¨ে āĻ•āĻ°েāĻ¨, āĻ¤াāĻĻেāĻ° ā§§ā§Ļ āĻ¨ā§Ÿ āĻŦāĻŦং ā§¯āĻŽ āĻ—্āĻ°েāĻĄ āĻĻেā§Ÿা āĻ‰āĻšিāĻ¤। āĻāĻ‡ āĻŦাāĻ°্āĻ¤া āĻāĻ–āĻ¨ āĻ…āĻ¨েāĻ• āĻˇ্āĻŸ্āĻ°ংāĻ˛ি āĻœাāĻ¨িā§Ÿে āĻĻেā§Ÿা āĻšāĻš্āĻ›ে āĻ¸āĻ°āĻ•াāĻ°āĻ•ে।

āĻ†āĻļাāĻ•āĻ°া āĻ¯াāĻš্āĻ›ে, āĻ¸āĻ°āĻ•াāĻ° āĻāĻŦাāĻ° āĻļিāĻ•্āĻˇāĻ•āĻĻেāĻ°āĻ•ে āĻ¤াāĻĻেāĻ° āĻšাāĻ“ā§ŸাāĻ° āĻšেā§Ÿে āĻŦেāĻļি āĻ•িāĻ›ু āĻ‰āĻĒāĻšাāĻ° āĻĻিāĻŦেāĻ¨।

Thursday, October 17, 2024

āĻāĻĒ্āĻ˛াāĻ‡ Form = āĻ–ুāĻŦ āĻ¸āĻšāĻœে āĻ•āĻ˛ āĻ¸েāĻ¨্āĻŸাāĻ°ে āĻ•াāĻœ āĻ•āĻ°āĻ¤ে āĻšাāĻ‡āĻ˛ে āĻœā§ŸেāĻ¨ āĻ•āĻ°ে āĻĢেāĻ˛āĻ¤ে āĻĒাāĻ°েāĻ¨ Call Center āĻ


  


BRAC Bank, a leading sustainable bank in Bangladesh, is committed to becoming the best bank in the country. It has pioneered SME Banking in Bangladesh and offers a comprehensive range of banking services to individuals and business entities. BRAC Bank stands out as a beacon of financial inclusion with solid financials, top credit ratings, and numerous accolades.





The bank is currently looking for an ambitious, intelligent, goal-oriented and enthusiastic individual for the following position in its Alternate Banking Channels Division:


Associate Manager, Call Center


Employment Type: Full-time

KEY RESPONSIBILITIES:


Having a positive mindset and ability to lead a team

Provides daily direction and communication to the frontline staffs so that calls are answered in a timely, effectively and efficient manner

Responsible for Real Time Monitoring of the floor to ensure expected Service Level by proper management of KPI

Responsible to support Call Center frontline staffs when required including taking escalated calls

Responsible to monitor individual agent call and performance on a daily/weekly and monthly basis. Also responsible to give performance reviews/feedback for improvement.

Assists the manager with daily operation of the Call Center including the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs

Manage the team with strong operational risk culture and ensure adherence to all internal and external policies and procedures

Responsible for the readiness of all proper documentations for audit trial

Responsible to adhere to guidelines on process, policies and as per code of conduct

Responsible to contribute to business by generating business leads, relationship management and campaign designed by product team

KEY QUALIFICATIONS:


Four-year graduation in any discipline from any UGC-approved or accredited foreign university

Minimum two years of working experience with Call Center field

Pro-active, problem solver, positive attitude and customer centric mindset

Having good command in presentation and negotiating skills

Ability to maintain a team

Having good interpersonal and management skill

Having basic computer knowledge with MS Office (must have good expertise on Excel & PowerPoint)

Previous Banking customer service-related experience with voice & non-voice channel will be an added advantage

Proficient in customer centricity, self-propelled, and capability to meet deadlines

 


BRAC Bank is a values-driven organization that protects all its stakeholders, including the coworkers and the community we work in, from harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion to be a disqualification of candidature.


If you want to take up the challenge, please 'Apply Online'. 


Apply Online - āĻ•āĻ˛ āĻ¸েāĻ¨্āĻŸাāĻ°েāĻ° āĻĻāĻ°āĻ–াāĻ¸্āĻ¤ āĻĢāĻ°্āĻŽ āĻ¨িāĻ¨


Only shortlisted candidates will be contacted for the next stage as part of the recruitment process. BRAC Bank 

Job1: āĻŸ্āĻ°েāĻ‡āĻ¨ি āĻĒāĻĻেāĻ‡ ā§§ā§­ā§Ļā§Ļā§Ļ āĻŦেāĻ¤āĻ¨ে āĻšাāĻ•āĻ°ি āĻĻিāĻš্āĻ›ে āĻ†āĻ•িāĻœ āĻŸ্āĻ°েāĻ¨িং āĻļেāĻˇে ā§§ā§Žā§Ļā§Ļā§Ļ āĻšāĻŦে āĻ¸াāĻĨে āĻŦাā§œি āĻ­াā§œা āĻˆāĻĻ āĻ“ āĻšিāĻ•িā§ŽāĻ¸া āĻ­াāĻ¤া 

Job2: āĻļিāĻ•্āĻˇাāĻ°্āĻĨীāĻĻেāĻ°āĻ•ে ā§Ģā§Šā§Ļā§Ļā§Ļ āĻŦেāĻ¤āĻ¨ে āĻŸ্āĻ°েāĻ‡āĻ¨ি āĻ…āĻĢিāĻ¸াāĻ° āĻ“ ā§¨ā§Šā§Ļā§Ļā§Ļ āĻ āĻŸ্āĻ°েāĻ‡āĻ¨ি āĻŽ্āĻ¯াāĻ¨েāĻœাāĻ° āĻĒāĻĻে āĻ•াāĻœ āĻĻিāĻš্āĻ›ে āĻ—্āĻ°াāĻŽীāĻ¨ āĻŦ্āĻ¯াংāĻ•

Job3: āĻļিāĻ•্āĻˇাāĻ°্āĻĨীāĻĻেāĻ° āĻ˛োāĻ¨ āĻ°িāĻ•āĻ­াāĻ°ি āĻ…āĻĢিāĻ¸াāĻ° āĻĒāĻĻে āĻļিāĻ•্āĻˇাāĻ°্āĻĨীāĻĻেāĻ° āĻšাāĻ•āĻ°ি āĻĻিāĻš্āĻ›ে āĻŽāĻ§ুāĻŽāĻ¤ি āĻŦ্āĻ¯াংāĻ•

Job4: āĻ¸āĻ°āĻ•াāĻ°ি āĻĒ্āĻ°াāĻ‡āĻŽাāĻ°ি āĻ¸্āĻ•ুāĻ˛ āĻļিāĻ•্āĻˇāĻ• āĻ¨িā§ŸোāĻ— āĻŦিāĻœ্āĻžāĻĒ্āĻ¤ি ā§¨ā§Ļā§¨ā§Ē - ā§¨ā§Ļā§¨ā§Ģ

 








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