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vivo Bangladesh (Head Office)

Executive, Call Center

 Requirements

Education

Bachelor/Honors

Experience

1 to 2 years

The applicants should have experience in the following business area(s):

Telecommunication

Freshers are also encouraged to apply.

Additional Requirements

Age 26 to 28 years

Responsibilities & Context

Respond to customer by inquiry on our Facebook, Webchat, Hotline, email and social media platforms on a regular basis.

Note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.

Identify customers' needs, clarify information and provide solutions and/or alternatives.

Quick response to customer inquiries and requests.

Communicate with customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.

Keep records of all conversations in the database in a comprehensive way.

Manage large amounts of inbound and outbound foreigner calls in a timely manner.

Prepare & submit a daily report in English on incoming and outgoing call.

Deliver extraordinary customer care by responding to questions concerning customer concerns

Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution

Survey on selected handset models and provide the report as per requirement from factory

Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.

Submit Customer feedback report to the China Head Quarter through an online English questionnaire.

Skills & Expertise

Fluent in English Speaking

MS Word/ Excel/ PowerPoint/ OneNote

Compensation & Other Benefits

Festival Bonus: 2

Incentives Bonus (Based on Target)

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Kuril)

Company Information

vivo Bangladesh (Head Office)

More jobs from this company

Address:

9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.

Business:

Trading, import of Mobile Phones & Spare Parts.