vivo Bangladesh (Head Office)
Executive, Call Center
Requirements
Education
Bachelor/Honors
Experience
1 to 2 years
The applicants should have experience in the following business area(s):
Telecommunication
Freshers are also encouraged to apply.
Additional Requirements
Age 26 to 28 years
Responsibilities & Context
Respond to customer by inquiry on our Facebook, Webchat, Hotline, email and social media platforms on a regular basis.
Note down customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
Identify customers' needs, clarify information and provide solutions and/or alternatives.
Quick response to customer inquiries and requests.
Communicate with customers in an informative manner, in keeping with the brand's voice and tone Respond to customer inquiries on our Facebook and social media platforms on a regular basis by English.
Keep records of all conversations in the database in a comprehensive way.
Manage large amounts of inbound and outbound foreigner calls in a timely manner.
Prepare & submit a daily report in English on incoming and outgoing call.
Deliver extraordinary customer care by responding to questions concerning customer concerns
Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
Survey on selected handset models and provide the report as per requirement from factory
Suggesting to customer's problems/product appearances/major complaints and providing quality feedback issues through CRM (Customer Relationship Management) system.
Submit Customer feedback report to the China Head Quarter through an online English questionnaire.
Skills & Expertise
Fluent in English Speaking
MS Word/ Excel/ PowerPoint/ OneNote
Compensation & Other Benefits
Festival Bonus: 2
Incentives Bonus (Based on Target)
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Kuril)
Company Information
vivo Bangladesh (Head Office)
More jobs from this company
Address:
9th & 10th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
Business:
Trading, import of Mobile Phones & Spare Parts.